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Close-Out
The M-ROCK bags are currently on close out prices and all sales are final. The below, normal 60 day money back guarantee does not apply.
Our Guarantee to YOU!
60 Day Money Back Guarantee!
We want you to feel comfortable buying from mrock@m-rock.com and we back up your purchase with a 60 day money back guarantee for a full product refund. The product can be fully inspected but not taken in the field and used, as it will no longer be new and re-sellable. Returns must be received within 60 days of the date of purchase. Opening the shoulder strap(s) and removing the hang tag will not void a return, but please try and avoid it until you know you will keep the bag.
Please note
We want to help you choose the right bag(s) first time around. If you have any questions, especially size or fit related; please contact us in advance of making your order via 1-800-773-7067 or www.m-rock.com. We are usually available on the spot, or we will get back to you very quickly. Please do not order several bags with the intention of returning all of them except one. We are happy to help you should you request it.
Return and Exchange Instructions
Please save the "order process" confirmation email and forward it to mrock@m-rock.com including a brief reason for the return or what bag you want to exchange it for. If you no longer have the order process email please provide us with; 1) The product being returned, 2) your name and 3) the date of purchase 4) Condition of the bag, and if new you will be given return or exchange details.
Warranty & Defect Claims
M-ROCK guarantees that we will repair or replace any M-ROCK bag that has a manufacturer defect in workmanship and materials. This guarantee does not include normal wear and tear. If you are unlucky enough to have a problem please email a clear (condensed) jpg image of the defect to mrock@m-rock.com. If not purchased directly from this web site, proof of purchase from an authorized dealer must be provided. If purchased directly we have sales records dating back to December 2008. As soon as we have the image and proof of purchase we will confirm if the bag is defective, if it can be repaired or if a replacement will be sent to you.
Please follow our defect claim procedure and we will take care of you like this
Dear Michael, The replacement bag came today. Thank you! I want to express my surprise and gratitude for your wonderful warranty. I am pleased that your company stands behind your product with such a strong warranty. I will remember the quality of your bags, and the integrity of your company when I am in the market for any new product that you sell for holding cameras, and other similar type equipment. Jerry Nisenfeld
Michael, Thank you so much for sending the replacement bag. I have never heard of a company sending a replacement without having the broken item returned and waiting forever to get the replacement. You have my business for life. I absolutely love the design and quality of the Product. Thank you, Thank you, Thank you. I first saw your brand in REI here in Atlanta. It was a limited selection, so I went to your website and was blown away with the amount of items and even more so with the testimonials. I am now one of those testimonials and your Biggest Fan. I shoot primarily Ballroom Dance Competitions, but also do a ton of hiking and camping. My M-Rock camera bag goes everywhere. I love the fact that I can have my hiking back pack on my back and my camera bag with the equipment I need on my chest to “get the shot”. I look like a pack-mule when hiking and should give you credit for my strength training as well. Thank you for a wonderful product and support. I have been telling all of my photography groups about you guys. Keep it up and I will continue to promote M-Rock until I run out of breath which is not likely to happen anytime soon. J I would love to see M-Rock brand in every camping and photography store I walk into. Thanks Again, Bobby Campbell
Michael, What a great company! You returned my call immediately and went out of your way to accommodate my repair, and all in the same day! I highly recommend your camera bags and customer service to any and every photographer. Thank you again sir!, Alvin C. Jacobs Jr. (ACJ Photography), 671- McKinley Roller
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